Nationwide Bus Charter

Frequently Asked Questions

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Nationwide Bus Charter is a leader in the ground transportation industry, providing groups and businesses access to chartered bus services for events or trips. As a national charter bus transportation leader, we've been asked some questions numerous times that we thought would be beneficial to share with you. If you don't see the answer to your question here, please give us a call at 1-800-439-2015 or contact us.

Charter Bus Questions

Can I choose my vehicle?

Generally, yes. The vendors that we work with across the country typically have a wide range of buses from which to choose. We will match you with an ideal bus based on your needs, but if you have a request, we can look to fulfill it.

How do you select my bus?

When you book your coach bus with us, we will first discuss with you the details of your trip - understanding the amount of passengers, length of time on the road, items you'll need to bring or take home, and/or any other special needs of your passengers. Then, we will work closely with our network of charter bus providers to find the bus that best fits your needs.

Do you own all of these buses?

No, we do not own any charter buses. We have worked closely, for many years, with an extensive amount of charter bus vendors nationwide. All of our vendors are D.O.T. certified and have passed our strict safety and wellness regulations, carry proper insurance, and are very skilled drivers.

What amenities are standard on a coach bus?

All charter buses, with the exception of school buses, come with high-back bucket seats, climate control, basic surround sound system, and more increased leg room. While seat belts are not standard on any charter bus, you may request it and we can look to fulfill it (not guaranteed).

What happens if our bus breaks down mid-trip?

Breakdowns are extremely rare due to the meticulous maintenance of the charter buses we use, however, should something like this occur, we can typically find a replacement vehicle without significant delay. If you are experiencing a breakdown, please call 1-800-439-2015 Ext. 805 or email dispatch@nationwidebuscharter.com

Driver Questions

Are drivers subjected to background checks?

Any driver provided by a vendor of NBC must participate in all screenings required by state and federal agencies and regulations. In addition, all drivers must have a minimum level of experience operating a charter bus or similar vehicle type.

Will I receive my driver's name and phone number?

For the safety and privacy of our drivers, we do not provide the names or direct phone numbers of our drivers to our customers. If you need to contact your driver during a trip, you will need to contact our 24/7 dispatch service, and they will communicate directly with your driver. You can reach dispatch at 1-800-439-2015 Ext. 805.

I need a SPAB/ISD/19A certified driver. What do I do?

Generally, we can provide you with an SPAB/ISD/19A certified driver, requested at the time of booking. We offer this option for school trips in the state of CA, OR, TX, AZ, or NY.

Trip Questions

How do I make a last-minute change?

In most cases, we can accommodate modifications to your itinerary and we will always strive to do our best to accommodate you. However, changes to your trip may lead to a price increase for added mileage or time.

Can I extend my bus time needed regardless of my contract?

Should your request still meet all DOT regulations, and your bus driver agrees, we will work towards accommodating your increased time request. Additional fees may incur for overtime for your driver. We always suggest booking extra time in advance to keep your costs low.

What happens if my passenger count changes?

Generally, we'd be able to book a different bus for you if your passenger count exceeds the original bus booked, assuming availability. Price changes may occur as a result of a bus change, if necessary.

Can the driver just drive us around if we don't know our itinerary?

Unfortunately, the Department of Transportation regulations do not allow charter bus trips that do not have specific itineraries, so that all regulations can be met. You can, however, modify your itinerary, either at the last minute, or while on the road, you can always request city tour as long as your trip is within Department of Transportation regulations, pricing can increase for city tour trips.

Are food and beverages allowed on the bus?

Generally, you're allowed to bring food and beverages with you on the bus, however, please be sure to verify with your booking agent, as some vendors, do not allow it. At times, an additional security deposit, or extra cleaning fee may incur. Alcoholic beverages are allowed with the advanced permission of NBC. Please keep in mind, consumption of alcohol must comply with state and local regulations, and all persons on board must be 21 years of age or older. Kegs and glass bottles are not allowed.

Pricing Questions

How much will renting a charter bus cost me?

Pricing does vary on a number of factors, including - the size of the vehicle, length of time needed, departure and arrival locations, the time of year, location, and day of the week. We encourage you to get a free quote using our free cost calculator.

What's included in my quoted price?

Your quoted price includes the following:

Cost of the driver
Fees for Use of Bus
Insurance
Tolls
Gas

We have zero hidden, administration, or processing fees! All we ask is that you tip your drive for good service.

You will be responsible for the following:

All parking fees and permits
If your trip is overnight, you will need to provide a hotel room for your driver in a hotel that allows parking for the bus.

How much insurance coverage is included?

Your quote includes insurance for your bus rental. The standard insurance fees provide up to $8 million combined coverage, with up to $5 million in comprehensive general liability and up to $5 million in an automobile policy.

What payment methods do you accept?

We accept all major credit cards, as well as personal and business checks, wire transfers, and money orders. If paying by check, your check must be received by us at least 30 days prior to the beginning of your rental, and please include your charter number on the check.

Do you offer any special discounts?

Yes! We offer discounts to those who work in the education, healthcare, non-profit, and military sectors, as well as senior citizens. We offer a 5% discount (up to $500 maximum) to individuals who book a charter with us. You can learn more by visiting our Discount Programs page.

How does your Price Match Guarantee work?

Nationwide Bus Charter shall match any lower price offered by a competitor, subject to the following terms and conditions:

Provide a copy of the quote from the competition, dated within the past 7 days.
The trip details must be the same. This includes - date, time, and type of charter.
The year, make, and model of the charter must be within five years.
The quote must have no hidden fees.

For additional questions or concerns, please send us an email at sales@nationwidebuscharter.com.

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